Return & Refund Policy

Return Policy

Hey Wanna Play reserves the right to reject any return request. Any purchase from us is an agreement to the guidelines listed below;

All sales are FINAL for all products. Minor imperfections in shrink wrap and product packaging may occur and do not qualify for a refund/replacement.

All sales for Preorder items, during their Preorder period, are final.

Any issues related to mispacks, misprints or other manufacturing issues with Trading card game products must be resolved by contacting the TCG Manufacturer directly, and we will require an escalation or ticket number from the Manufacturer to review the evidence.

For all other products, you have 15 days from the date the item is delivered to start a return.

To start a return, you can send us an email at Heywannaplaygamestore@Gmail.com or call us at (754) 701-5648. You must contact us first to let us know your intentions of starting a return.

To be eligible for a return, the item must be unopen, unused, in the original packaging, and in the same condition that you received it.

Returns are analyzed on a case-by-case basis and are decided by us.

Shipping

Hey Wanna Play is responsible for the fast packaging and shipping of your product, and we pride ourselves in our ability to have a tracking number available to you in 1-2 days. It usually takes between 2-5 business days for either shipping rate we use (UPS Ground & USPS Priority) to deliver once the tracking number is valid, but this is purely an estimate, and we never guarantee delivery days. Once our shipper receives your product, we have no control over the delivery date or the delays that may occur. Because of this, we are ultimately not responsible for any delays or missed delivery dates, and we do not accept returns on the basis that the product was not delivered at the time you wished.

Price Update

For many of our products, prices do fluctuate. We try to be as competitive within the online market as possible, which means in the event that you purchase a product and the price goes down, we will not price match. In the event that the price goes up, we will not ask you to pay the difference. The price you are paying at the time you are paying it, especially for preorders, is your price at the time.